Your privacy matters to cyl88. This Privacy Policy explains in clear terms what personal data we collect when you use the cyl88 platform, why we collect it, how it is used, and what rights you have over your own information.
cyl88 ("we", "us", "our") operates a licensed online casino and sports betting platform serving Malaysian players. In the course of providing our services, we collect and process personal data about registered members and visitors to the cyl88 platform. We take our data protection obligations seriously and are committed to handling your personal information with transparency, integrity, and in accordance with applicable data protection laws, including the Personal Data Protection Act 2010 (PDPA) of Malaysia.
This Privacy Policy sets out the basis on which any personal data we collect from you — or that you provide to us — will be processed by cyl88. Please read the following carefully to understand our practices regarding your personal data.
For the purposes of applicable data protection legislation, the data controller responsible for the personal data processed in connection with the cyl88 platform is the legal entity operating cyl88.vu. If you have any questions about how cyl88 handles your personal data, you may contact our Data Protection team at [email protected].
3.1 Registration Data. When you create a cyl88 account, we collect the personal data you provide, which typically includes: full legal name, date of birth, residential address, email address, mobile phone number, and preferred currency.
3.2 Identity Verification Data. Where required for Know Your Customer (KYC) compliance, cyl88 collects copies of government-issued identity documents (such as a Malaysian MyKad, passport, or driving licence), proof of residential address (such as a utility bill or bank statement), and, where applicable, source of funds documentation.
3.3 Financial Data. We collect data relating to financial transactions carried out on the cyl88 platform, including deposit and withdrawal records, payment method details (e-wallet identifiers, masked bank account numbers), and transaction timestamps. cyl88 does not store full card numbers.
3.4 Gaming & Betting Data. cyl88 maintains records of your gaming activity, including bet history, game session logs, wager amounts, outcomes, and bonus redemptions. This data is required for account management, dispute resolution, and regulatory compliance.
3.5 Technical Data. When you access the cyl88 platform, we automatically collect certain technical information, including your IP address, device type and operating system, browser type and version, session duration, pages visited, and referring URL.
3.6 Communications Data. If you contact cyl88 customer support, we retain records of that communication, including chat transcripts, email correspondence, and call recordings where applicable, for training, quality assurance, and dispute resolution purposes.
3.7 Marketing Preferences. We record your preferences regarding receipt of marketing communications from cyl88, including opt-in and opt-out records.
cyl88 collects personal data through the following means:
cyl88 processes personal data only where there is a lawful basis for doing so. The table below sets out the primary purposes for which cyl88 processes personal data and the corresponding legal basis under applicable data protection law:
| Purpose | Legal Basis |
|---|---|
| Account registration and management | Performance of contract |
| Identity verification (KYC) and age verification | Legal obligation; legitimate interests |
| Processing deposits, withdrawals, and gaming transactions | Performance of contract |
| Fraud prevention and anti-money laundering compliance | Legal obligation; legitimate interests |
| Customer support and dispute resolution | Performance of contract; legitimate interests |
| Platform security and technical maintenance | Legitimate interests |
| Direct marketing communications | Consent (where required); legitimate interests |
| Responsible gaming monitoring and intervention | Legal obligation; legitimate interests |
| Regulatory reporting and compliance | Legal obligation |
| Analytics and platform improvement | Legitimate interests |
6.1 cyl88 does not sell, rent, or trade your personal data to third parties for their own marketing purposes.
6.2 cyl88 may share your personal data with the following categories of recipients where necessary for the purposes described in Section 5:
6.3 In the event of a merger, acquisition, or sale of assets involving cyl88, personal data held by cyl88 may be transferred to the relevant successor entity, subject to equivalent data protection commitments.
7.1 cyl88 operates with service providers and technical infrastructure that may be located outside Malaysia. Where personal data is transferred to countries that do not provide an equivalent level of data protection to that available in Malaysia, cyl88 implements appropriate safeguards, including contractual data protection clauses, to ensure your data remains protected to the standard required by the PDPA and other applicable law.
7.2 By using the cyl88 platform, you acknowledge and consent to the international transfer of your personal data as described in this section.
8.1 cyl88 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, as set out in this Privacy Policy, and in accordance with applicable legal and regulatory retention obligations.
8.2 As a general guide, cyl88 retains account and transaction records for a minimum of 5 years following account closure, in compliance with anti-money laundering regulatory requirements. KYC documentation is retained for the same minimum period. Marketing preference records are retained until you withdraw consent or the data is no longer required for this purpose.
8.3 Following the expiry of the applicable retention period, cyl88 will securely delete or anonymise the relevant personal data.
9.1 cyl88 uses cookies and similar tracking technologies on the cyl88.vu website and mobile application. Cookies are small text files stored on your device that help us operate the platform, recognise returning users, and improve your experience.
9.2 The categories of cookies used by cyl88 include:
9.3 You may manage cookie preferences via your browser settings. Disabling certain cookies may affect the functionality of the cyl88 platform.
Subject to applicable data protection law, you have the following rights in relation to your personal data held by cyl88:
To exercise any of the above rights, please contact cyl88 at [email protected]. cyl88 will respond to valid data rights requests within 30 days.
11.1 cyl88 implements appropriate technical and organisational security measures to protect personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
11.2 Notwithstanding these measures, no method of transmission over the internet or electronic storage is 100% secure. cyl88 cannot guarantee absolute security of your personal data, and encourages you to maintain strong account credentials and enable 2FA on your cyl88 account.
12.1 The cyl88 platform may integrate with or provide access to third-party services, including game providers and payment processors. These third parties operate under their own privacy policies and cyl88 is not responsible for their data practices. Where you interact directly with a third-party service via the cyl88 platform, we encourage you to review that party's privacy policy.
13.1 The cyl88 platform is strictly for adults aged 21 and above. cyl88 does not knowingly collect personal data from persons under the age of 21. If cyl88 becomes aware that personal data has been collected from an underage individual, that account will be immediately closed and all data associated with it deleted. If you believe a minor has registered an account on cyl88, please contact us immediately at [email protected].
14.1 cyl88 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. Where material changes are made, cyl88 will notify registered members via email or in-platform notification prior to the changes taking effect.
14.2 The date at the top of this Privacy Policy indicates when it was last revised. Your continued use of the cyl88 platform after the effective date of a revised Privacy Policy constitutes your acceptance of the updated policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or cyl88's data practices, please contact our team via live chat (available 24/7 on the platform) or in writing to [email protected]. Please include your registered username and a clear description of your query.
This Privacy Policy was last updated on 1 June 2026. cyl88 reserves all rights not expressly granted herein.
All personal and financial data transmitted between your device and cyl88 is protected with TLS 1.3 — the same encryption standard used by Maybank2u and CIMB Clicks.
cyl88 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. Your information is used to operate and improve your cyl88 experience — nothing else.
Access, correct, or request deletion of your personal data at any time. cyl88 responds to all valid data rights requests within 30 days — no bureaucratic runaround.
cyl88's data practices are aligned with the Personal Data Protection Act 2010 of Malaysia and applicable international data protection standards.
Role-based access controls ensure that cyl88 staff can only access member data where there is a genuine operational need. All internal data access is logged and audited.
cyl88 retains personal data only as long as legally required or operationally necessary. Data beyond its retention period is securely deleted or anonymised.
Our support team is available 24/7 to help with any data rights requests or privacy questions. Log in to manage your account preferences anytime.
21+ Must be 21 or older. Please gamble responsibly.